Matters of inquiry.
A directory of the most asked, the most answered, and the most worth settling before your first cup arrives. Filed by subject, in roman numerals.
Ethiopia is the birthplace of coffee. Our beans grow at 1,500–2,200m in volcanic soil, which produces layered, high-acid profiles — Yirgacheffe leans bright and floral, Sidamo wine-deep and balanced, Harrar blueberry-fruity and wild. The elevation, the shade canopy, and the hand-picking at peak ripeness are what you taste in the cup.
We roast in small batches every week and ship within 2–5 days of roast. Every bag is stamped with its roast date. For best flavour we recommend consuming within 2–4 weeks of that date; beans rest best in their original one-way-valve bag, cool and dry, out of light.
Coarse for French press and cold brew. Medium-coarse for Chemex. Medium for drip and pour-over. Medium-fine for AeroPress. Fine for espresso. If you’re unsure, order whole bean — a burr grinder at home delivers noticeably better flavour than anything ground days earlier.
Yes — and only by Swiss Water Process. No chemical solvents. Water, temperature, and time remove 99.9% of caffeine while preserving the original cup profile. The result is decaf that still tastes like its origin.
Standard shipping is 3–5 business days within the continental US. Express runs 2–3 days; overnight is available. Orders placed before 2 PM EST Monday–Friday ship the same day. Tracking is emailed the moment a label is created.
We ship throughout the United States and Canada. Canadian orders take 5–7 business days and may be subject to customs duties. We’re working carefully on broader international rollout — the goal is to ship freshly-roasted, not something that spent a month in transit.
Standard is $5.99 under $50 — free at $50 and above. Express is $12.99. Overnight is $24.99. Subscription orders always ship free, regardless of basket size.
Within two hours of placing an order, yes — contact customer service and we’ll intercept it. After that window, the order enters fulfillment and can no longer be altered. Our 30-day return policy covers anything that doesn’t work out.
All major cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. Every transaction is secured with TLS encryption — we never see or store your full card number.
Yes. Choose weekly, bi-weekly, or monthly cadence. Subscribers save 10% on every order, ship free, and can pause, skip, or cancel from their account at any time. You may vary origin, roast level, and grind between deliveries.
Cool, dry, out of sunlight. The bag’s one-way valve lets CO₂ escape while keeping oxygen out — keep beans sealed in it. An airtight ceramic or opaque container works too. Avoid the fridge or freezer: both introduce moisture and dull the aromatics.
Begin at 1:16 — roughly 30g of coffee per 480g of water. Adjust to taste: 1:15 for a denser cup, 1:17 for a brighter, lighter one. Weigh your coffee; volume scoops are imprecise. Small adjustments make a surprising difference.
Unopened bags: return within 30 days for a full refund. Opened bags that don’t suit your palate: we’ll issue an exchange or store credit and send a prepaid return label. Your satisfaction is non-negotiable — if a cup fails you, we make it right.
Write to admin@liyyucoffee.com — we answer within one working day. Phone support: (717) 928-3545 Monday–Friday, 9 AM – 6 PM EST. Live chat runs during those same hours. Every inquiry is read by a human on our side.
If your question still goes unanswered,
write to us directly. Every inquiry is read by a human, typically the one who just roasted the thing you’re asking about.