I
A 30-day
window.
Return unopened bags within thirty days of delivery for a full refund of the product price.
Remedies
If the cup doesn’t land right.
Unopened bags may come back within thirty days for a product refund. You cover return shipping unless we sent the wrong item, damaged goods, or a defective bag — then we pay the return.
The Promise
Clear terms for roasted coffee.
II
Return
shipping.
For change-of-mind returns, you cover return postage. We issue a prepaid label only when we shipped the wrong item, a damaged package, or a defective bag.
III
Opened
coffee.
Opened bags are non-returnable except for quality or fulfillment errors — stale product, damage, or the wrong origin. Preference alone is not grounds for a return.
The Process
Four steps, one week.
From first note to refund, most eligible returns settle within a working week after we receive the parcel.
- N° 001
Write.
Email admin@liyyucoffee.com with your order number, what you are returning, and whether the bag is still sealed.
- N° 002
Approve.
We confirm eligibility within one working day. If the error is ours, we email a prepaid return label. Otherwise we share the return address for you to ship at your cost.
- N° 003
Post.
Pack the bag securely — original pouch preferred — and send it to the address we provide. Keep your tracking number until we confirm receipt.
- N° 004
Refund.
Once we receive and inspect an eligible return, we refund the product price within 1 — 2 working days. Your bank typically posts it in 3 — 5. Original outbound shipping is non-refundable except when we made the error.
The Fine Print
What the ledger says.
§ IConditions
Eligible for remedy.
- Request started within 30 days of delivery
- Unopened bag for product refund (change of mind)
- Customer pays return shipping unless we erred
- Wrong item, damaged, or defective — we cover return postage
- Opened bags returned for taste preference only
- Original outbound shipping refunded on change-of-mind
§ IIRefund Timeline
How long it takes.
- Inspection
- Upon receipt.
- Refund issued
- Back to card.
- Updates
- Kept informed.
011 — 2 working days
023 — 5 working days
03Email at each step
Further Counsel
Ready to begin a remedy?
Write to admin@liyyucoffee.com or telephone +1 (717) 928-3545 during trading hours — Mon to Fri, 9 AM – 6 PM EST. A reply usually arrives the same day.