I
A 30-day
window.
Return any unopened bag within thirty days of receipt for a full refund, no questions asked.
Remedies
If the cup doesn’t land right.
Thirty days, no hurdles. If the bag disappoints — a mis-order, a stale lot, or simply the wrong palate — we make it right. Opened or unopened.
The Promise
Three ways we make it right.
II
Free return
carriage.
We issue a prepaid return label for every eligible return. Drop it off; we handle the rest.
III
Taste-based
exchanges.
Didn't suit your palate? Send it back opened — we exchange for another origin or issue store credit.
The Process
Four steps, one week.
From first note to refund, the whole thing usually settles within a working week.
- N° 001
Write.
Email admin@liyyucoffee.com or telephone during trading hours. Tell us the order number and what went awry.
- N° 002
Label.
We issue a prepaid return label within one working day. It arrives in your inbox, ready to print.
- N° 003
Post.
Pack the bag securely — the original pouch is ideal — and drop it at any postal counter. No signature needed.
- N° 004
Refund.
Once the parcel reaches us, we refund within 1 — 2 working days. The bank typically shows it in 3 — 5.
The Fine Print
What the ledger says.
§ IConditions
Eligible for remedy.
- Returned within 30 days of delivery
- Bag unopened for full refund
- Original pouch preferred but not required
- Accessories in their original condition
- Opened bags eligible for exchange or store credit
§ IIRefund Timeline
How long it takes.
- Inspection
- Upon receipt.
- Refund issued
- Back to card.
- Updates
- Kept informed.
011 — 2 working days
023 — 5 working days
03Email at each step
Further Counsel
Ready to begin a remedy?
Write to admin@liyyucoffee.com or telephone +1 (717) 928-3545 during trading hours — Mon to Fri, 9 AM – 6 PM EST. A reply usually arrives the same day.